Errors with status code 5xx

These codes indicate issues on the server side.

This may mean an issue on our side or on the AI model provider's side. Try making the call again in a few minutes. If the problem persists, contact our support team, and we will investigate.

• 500 Internal Server Error — An unexpected error occurred on the server.

• 502 Bad Gateway — A downstream service or partner API returned an invalid response.

• 503 Service Unavailable — The AI model or a partner service is temporarily unavailable.

• 504 Gateway Timeout — The generation did not finish within the allowed time limit.

The most frequently received messages

The most frequently received messages in this class are shown below. We will gradually expand this list.

Status code	Message	Explanation
500	"Internal server error"	An unexpected error occurred on our side while processing your request. Retry the call; if the problem persists, contact our support team.
500	"Something wrong with the server. Please, try again later."	A third-party service (including a partner model API) returned an error while processing your request. Your request is valid — try again a bit later or contact support if the problem persists.
500	"Coupon code not found"	The coupon / promo code you entered does not exist or is no longer valid. Check the code for typos or use a different coupon.
500	"The model is under maintenance, please contact us at [email protected]."	Your Request ID is "*". An unexpected error occurred in one of the services handling your request. Please try again later and, if the issue persists, contact our support team and include the Request ID.
502	"Bad Gateway`'	A downstream service or partner API returned an invalid response.
503	"Service unavailable"	For some technical reason, the AI model or a partner service could not complete your request. Please try again later or contact our support team if the issue persists.
504	"Generation timeout"	A downstream service or partner API returned an invalid response.